Complaint to a Consumer Ombudsman

Details

This service includes the preparation and submission of a complaint to the Consumer Ombudsman Authority. The Consumer Ombudsman is a new Independent Authority established by Law 3297/2004 and is supervised by the Ministry of Development. It functions as an out-of-court body for the consensual resolution of consumer disputes, but also as an advisory institution on the side of the state for the treatment of problems that fall within its responsibilities.

This service consists of the submission of a written, signed petition of at least one of the interested parties submitted within one year after the interested party has become fully aware of the act or omission harmful to him or her constituting the consumer dispute, or of consumer claims rejected in proceedings applied by other established out-of-court settlement bodies for individual consumer disputes.

No complaint shall be lodged with this Authority concerning cases pending before the judicial authorities or petitions which are considered manifestly vague, unfounded and insignificant or which are exercised in an abusive manner or in breach of the principle of good faith.